The role
Job description: E-commerce Operator (AI)
Reports to the shop owner. Does the routine work on its own, every day, on schedule; checks with you before changing anything in the shop. One AI operator per shop, on TikTok Shop, Amazon or Temu. Pick the level you need.
| When | Duties |
| Before work, 4 a.m. |
Pulls yesterday's orders, payouts, refunds and ads, and sends a per-SKU profit report — loss-makers in red |
| Every 30 minutes |
Checks customer messages and refund requests; drafts replies and decisions for you to approve |
| Every day |
Reviews ad spend and ROAS, and flags what to raise or cut for you to decide |
| Every day |
Watches rival shops and best-seller lists; reports price cuts and new hits the same day |
| When a call is needed |
Brings you the question with options to pick from — and remembers your answer, so it doesn't ask twice |
Example: what an Amazon Operations Associate does each day
Two rules. Reading, checking and drafting it does by itself. Anything that changes your shop or spends money comes to you as a card with options — one card per item, on your computer or phone. You decide; it carries it out.
Every day · on its own
Checks and reports
- Sales and profit report: yesterday's orders, ad spend, fees and refunds become profit per SKU, loss-makers in red
- BSR and keyword rank for every main ASIN, with an alert on sharp drops
- Ad check: spend, ACOS and search terms that burn money without orders; drafts bid, budget and negative-keyword changes
- Account health: ODR, late shipments and policy warnings
- Listings: suppressed or inactive listings, lost Buy Box, hijackers
- Buyer messages answered within 24 hours, each reply drafted
- Returns, A-to-Z claims and new 1–3 star reviews
- FBA inventory: days of cover per SKU, with stockout and long-term storage warnings
- Competitors: price, coupon, rating and rank changes on rival ASINs
Every week
Analysis and plans
- Brand Analytics (ABA): which search terms are gaining or losing share
- Listing and keyword suggestions: title, bullets, backend search terms
- Promotions calendar: Coupons, Lightning Deals, Best Deals, Prime exclusive discounts
- FBA replenishment plan and a draft shipment
- Weekly report: sales, ACOS/TACOS, conversion rate, inventory health
Your call
Comes to you with options
- Ad bids, budgets and negative keywords — no silent auto-rules
- Replies to buyers, refunds, A-to-Z responses, review follow-ups
- Any edit to titles, bullets, images or A+ content
- Signing up for promotions and changing prices
- Sending FBA shipments and placing restock orders
- Opening cases and appeals with Seller Support
Measured the way a human Amazon operator is: ACOS/TACOS, sales growth per SKU, conversion rate, staying in stock and account health. The Amazon job pack is in testing; TikTok Shop and Temu (semi-managed) versions are next.