YogentRefund Policy
1. Try before you pay
Every new team can use Yogent free, with a trial allowance, before buying a paid plan.
2. Full refund within 7 days
If you are not satisfied, you can request a full refund within 7 days of your first payment for a paid plan, for any reason, as long as no more than half of that period's model allowance has been used.
3. Other cases
- Service problems — if the Service is unavailable to you for more than 72 hours in a row because of a problem on our side, or we materially reduce a paid plan, we refund the unused part of your current period in proportion to the days left.
- Duplicate or mistaken payments — refunded in full.
- Otherwise, a period that has started is not refundable, and unused allowance at the end of a period is not refunded. This does not affect any rights you have under applicable consumer law.
4. No automatic renewal
Plans are prepaid for one period at a time and do not renew automatically, so there is nothing to cancel. To stop, simply don't pay for another period.
5. How to request a refund
Email help@yogent.ai from your account (or with your account phone number), and include the order number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method (Alipay or WeChat Pay) and usually arrive within 5–10 business days, depending on the payment provider. After a refund, the plan and its remaining allowance end.
6. Contact
KIMOR LIMITED · help@yogent.ai
退款政策
1. 先试再买
每个新团队都可以先免费使用 Yogent，并获赠试用额度，满意再购买付费套餐。
2. 7 天内全额退款
首次购买付费套餐后 7 天内，只要该周期的模型额度用量不超过一半，无论什么原因都可以申请全额退款。
3. 其他情况
- 服务问题：因我们的原因导致你连续 72 小时以上无法使用本服务，或我们实质性减少了付费套餐内容，我们按剩余天数比例退还当前周期未使用的部分。
- 重复付款或误付款：全额退还。
- 除以上情况外，已开始的周期不予退款，周期结束时未用完的额度不退款。这不影响你依照适用的消费者保护法律享有的权利。
4. 不自动续费
套餐每次只预付一个周期，不会自动续费，所以不需要"取消订阅"。不想继续用，不再付款即可。
5. 如何申请退款
发邮件到 help@yogent.ai，写明账号（或账号手机号）、订单号和原因。我们会在 2 个工作日内回复。退款原路退回（支付宝或微信支付），一般 5–10 个工作日到账，以支付渠道为准。退款后该套餐及剩余额度随之终止。
6. 联系我们
KIMOR LIMITED · help@yogent.ai